FAQs
below you will find questions you may have about your order and products. If you can't find your answer please contact costumer service (below)
Shipping
Please Note that the COVID-19 crisis is impacting delivery times. Couriers and shippers are experiencing reduced capacity due to new hygiene procedures, increased volumes and/or emergency conditions. Your patience and understanding is greatly appreciated.
Is your school or centre limited as to when it can receive goods? When you place your order, in the comments area, please let us know if you cannot receive your order during regular business hours to avoid additional shipping charges. We will make every attempt to accommodate you, but we cannot guarantee that this will be possible.
Rates
Freight Charges: Within Toronto, Durham, Peel and York, all orders will be charged 12% of the product total for freight. Orders to all other destinations will be billed at 15%. For orders less than $300, a $15 Shipping & Handling charge will be added to your invoice. All orders under $100 will be quoted freight and handling charges before shipping.
For orders over $3,000 please call our customer service department for a freight quote, which may be less than our advertised rate.
Delivery: Freight carriers deliver only to the front or back door of your institution. If you require goods delivered to a classroom, or if your destination is difficult to access, such as on the second floor, please notify Customer Service at the time you place the order. There may be a small surcharge levied by the carrier, particularly if the shipment contains furniture or equipment. We will be glad to provide a quote for your approval. All freight charges beyond Provincial forwarding points are the responsibility of the customer. Please call for a freight quote. From time to time, we may ship an item directly from the manufacturer. Freight will be billed at the normal rate in this event.
When gas prices rise some carriers levee a “gas surcharge”. We reserve the right to add this cost to your invoice, but will only do so if it is absolutely necessary.
Warranties are offered on many items, particularly furniture. Typically, we will issue a proportional credit for warranty claims. For instance, if a product with a ten-year warranty fails after 6 years, we will issue you a credit in the amount of 40% of the original purchase price toward purchase of a replacement item. Cred for Lifetime Warranties are calculated the same as a 10 year warranty, but 10% credit is maintained for the life of the product.
Our warranties cover structural damage under normal use. With all warranty claims we reserve the right to have the item repaired. Warranties do not cover damage to the finish of the item, so please follow all instructions regarding cleaning and care of your product. Proof of purchase is required for all warranty claims. So please retain your receipt.
How secure is my online order?
Any information submitted through the web store is safe and secure. We use state-of-the-art security encryption methods to ensure the highest standards of security for our online customers.
What payment methods are accepted?
We accept Visa and MasterCard for online orders. We do not accept Visa Debit cards.
How do I know if you have received my order?
When your order has been completed, you will receive a confirmation e-mail that will be sent to the e-mail address that you entered in the "Registration” page before checkout.
Order Form
Get our interactive order form here.
Terms
Credit terms, extended on approved accounts, are NET 30 days. Overdue accounts will be charged 1.5% per month (18% per annum) on amounts past due. Personal orders must be prepaid with VISA, MASTERCARD or personal cheques for order total, including shipping and applicable taxes.
Returns
In the event that you receive a product that does not meet your needs, we are pleased to accept a return on ANY product from our current catalogue within 30 days of receipt. Just call our Customer Service Department to obtain a Return Authorization Number and mail the item back to us. In some cases, for example items ordered in error, you will be responsible for a restocking fee.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Several types of goods are exempt from being returned. We do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at service@louisekool.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at service@louisekool.com and send your item to: 2123 McCowan Road Scarborough Ontario CA M1S3Y6.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: 2123 McCowan Road Scarborough Ontario CA M1S3Y6
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
We pride ourselves on complete, on-time delivery. If there are items backordered on your shipment for more than 3 weeks, we will pay the freight charges on that backorder as far as each provincial forwarding point. We reserve the right to cancel backorders, especially when we are unsure of an item's timely arrival from the manufacturer.
Credit terms, extended on approved accounts, are NET 30 days. Overdue accounts will be charged 1.5% per month. (18% per annum) on amounts past due. Personal orders must be prepaid. We accept VISA, MASTERCARD and personal cheques. Please include your credit card number or a cheque for the total of your order, including shipping and applicable taxes.
Damages
Unfortunately, occasional damage of goods in transit is a fact of life, especially on larger items. We make every effort to safeguard your goods during shipping, but please inspect parcels carefully when they arrive. If you receive a box that appears damaged in any way, please write "POSSIBLE HIDDEN DAMAGE" on the freight bill before signing. When reporting shortages or damage, please provide us with your customer and order numbers. You will find these numbers printed on your packing slip.
Damage Report Form
We're so sorry that your products have been damaged! Before you begin this form please have ready: your order number; pictures of the product damage and any relevant packaging damage; and, if you know it, the product's name and number .
Further instructions will follow by email or phone within 1 business day
of filling out this form.
Overview
This website is operated by louisekool. Throughout the site, the terms “we”, “us” and “our” refer to louisekool. louisekool offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these
TERMS OF SERVICE
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall louisekool, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless louisekool and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 2123 McCowan Road Scarborough Ontario CA M1S3Y6.
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at bpospielovsky@louisekool.com.
DATA SECURITY
LKG uses Secure E-Commerce software which employs industrial strength encryption and Secure Socket Layer (SSL) technology to ensure that your order data is secure and that LKG’s order data on the internet service provider’s server is secure. If your browser does not support SSL, or if you don’t want to send your credit card information via the web, just call LKG at 416-293-0312 or toll free 1-800-268-4011 to complete your order. To complete your order, we will need your name, billing address, credit card information, shipping address, phone number and the exact names of the items you are purchasing. See below under the heading, “Confidentiality Warning”. Notwithstanding the foregoing, absent the use of encryption, the Internet is not a secure medium and privacy cannot be ensured. Internet e-mail is vulnerable to interception and forging. LKG will not be responsible for any damages you or any third party may suffer as a result of the transmission of confidential information that you make to LKG through the Internet, or that you expressly or implicitly authorize LKG to make, or for any errors or any changes made to any transmitted information.
DATA COLLECTION AND USE
When you order, we need to know your name, e-mail address, mailing address, credit card number and credit card expiration date. This information enables us to proceed and fill your order and to notify you of your order status. If you participate in a contest or other promotional feature, we may ask for your name, address and e-mail address so we can administer the contest and notify winners. We know e-mail addresses and other personally identifying data about visitors to this site only when voluntarily submitted or posted to us. When you complete an on-line survey, we ask for contact information (e.g., your e-mail address) and, sometimes, demographic information (e.g., your age, postal code and shopping habits). We use contact data from our surveys to send you information and to reach you if necessary. You can opt out of receiving future mailings from us. We do not share any personally identifying data about our guests with anyone outside of LKG, its parent, affiliates, subsidiaries, operating companies and other related entities. Information about the activity of visitors to this site is provided automatically when you sign in. We use this information for internal review in aggregate. We maintain strict security over all the information you share with us and use this information to support your guest relationship with us and improve your shopping experience: We personalize your shopping experience by using your information on purchases to guide our future recommendations of items that might interest you. Only LKG (or people working on behalf of LKG) will send you these communications. We monitor guest traffic patterns and site usage to help us develop the design and layout of the on-line store. We may use the information we collect to notify you occasionally of important functionality changes to the web site, LKG services and special offers we think you’ll find valuable. You can opt out of receiving further marketing information from LKG at any time. Just tell us when you give us your personal information. Contact us or call us at 416-293-0312 or toll free 1-800-268-4011.
GENERAL TERMS AND CONDITIONS PROPRIETARY RIGHTS
All materials on this site, including images, illustrations, audio clips, video clips, special games, surveys and special promotions, are protected by intellectual property rights owned and controlled either by LKG or its affiliates and subsidiaries, or by third parties who have licensed their material to LKG. Material from the LKG web site may not be copied, downloaded, reproduced, republished, uploaded, posted, transmitted or distributed in any way without the prior written consent of LKG or except as specifically permitted on this web site. Modification of material or use of material for any purpose other than your own personal, non-commercial, institutional or home use is a violation of copyrights and other intellectual property rights. The use of any such material on any other web site or networked computer is prohibited. The trademarks, logos and service marks that you see on this site are registered and unregistered marks of LKG or its affiliates and subsidiaries, or third parties who have licensed the use of such marks to LKG. Nothing in this site grants any license or right to use any marks displayed on this site without the written permission of the owner of the mark. Your misuse of the marks displayed on this site or any other content on this site is strictly prohibited. LKG may be contacted at: 1-10 Newgale Gate, Scarborough, Ontario, M1X 1C5 Phone:416-293-0312 Toll Free:1-800-268-4011Facsimile:416-293-9543. LKG makes no representation that materials on the site are appropriate or available for use in locations other than Canada. Those who choose to access this site from locations outside of Canada do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws apply. LKG welcomes your comments on our merchandise and services, including the LKG web site. However, any notes, messages, billboard postings, ideas, suggestions or other material that you submit to LKG will become property of LKG. LKG is entitled to use any material that you submit for any type of use forever in any media whether known now or developed later. When you submit material to the LKG site, you agree that LKG has the right to publish the material for any use as outlined above including, but not limited to, promotional and advertising purposes, without compensation to you of any kind. As a result, we must ask that you do not send us any original creative materials such as stories, product ideas or artwork. LKG is not responsible for any material posted on our current or future bulletin boards, chat rooms or other forums. You agree not to submit any content which: (a) libels, defames, invades privacy or is obscene, vulgar, pornographic, profane, indecent, abusive or threatening; (b) infringes any intellectual property or other right of any entity or person, including, but not limited to, violating anyone’s copyrights or trademarks; (c) violates any law; (d) advocates or encourages conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any local, state or federal law; (e) advertises or otherwise solicits funds or is a solicitation for goods or services; or (f) contains a virus or other harmful component. LKG has NO OBLIGATION to monitor the bulletin boards or chat rooms. However, LKG reserves the right at all times to disclose any information as necessary to satisfy any law, regulation, or governmental request, and further reserves the right to edit, refuse to post, or to remove any information or materials, in whole or in part, that LKG, in its sole discretion, deems objectionable or in violation of these terms of use. You agree to indemnify LKG, its officers, directors, employees, agents, distributors, vendors, subsidiaries and affiliates from and against any and all third-party claims, demands, liabilities, costs or expenses, including reasonable attorneys’ fees, resulting from your breach of any of these terms and conditions.
“COOKIES”
“Cookies” are small pieces of information stored by your browser on your computer’s hard drive. Cookies do not contain any personally identifying information. Most web browsers automatically accept cookies, but you can usually change your browser to prevent that.
CONSENT
By using our website, you agree that LKG may collect and use this information. If we change our privacy policy, we will post the changes on this page so you are always informed about what information we collect, how we use it and under what circumstances we disclose it.
LOUISE KOOL & GALT LIMITED WEBSITE TERMS & CONDITIONS OF USE AND APPLICABLE POLICIES
NOTICE AND ACCEPTANCE
BY USING THIS SITE, YOU SIGNIFY YOUR ACCEPTANCE OF THESE TERMS OF USE.
If you do not agree with any of the Terms of Use, do not use this site. This site is owned and operated by Louise Kool & Galt Limited (“LKG”) a Canada corporation, from its offices at 1-10 Newgale Gate, Scarborough, Ontario, M1X 1C5. LKG reserves the right, at any time, to modify, alter, or update these Terms of Use, and you agree to be bound by such modifications, alterations or updates.
LINKED SITES
THE LINKS IN THESE SITES WILL LET YOU LEAVE LKG’S WEB SITE. THE LINKED SITES ARE NOT UNDER THE CONTROL OF LKG AND LKG IS NOT RESPONSIBLE FOR THE CONTENTS OF ANY LINKED SITE OR ANY LINK CONTAINED IN A LINKED SITE. LKG IS PROVIDING THESE LINKS TO YOU ONLY AS A CONVENIENCE, AND THE INCLUSION OF ANY LINK DOES NOT IMPLY ENDORSEMENT BY LKG OF THE LINKED SITE.
DISCLAIMER
The materials in the LKG site are provided “as is” and without warranties of any kind either express or implied. To the fullest extent permissible pursuant to applicable law, LKG disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose, with respect to the LKG site and any web site with which the LKG site is linked. LKG does not warrant the functions, information or links contained on these sites or that their contents will meet your requirements, that these sites or their contents are fit for any particular purpose or that the operations of the LKG network or its contents will be uninterrupted or error-free, that defects will be corrected, or that these sites or the server that makes them available are free of viruses, worms or other harmful components. LKG does not warrant or make any representations regarding the use or the results of the use of the materials in these sites in terms of their correctness, accuracy, reliability or otherwise. You (and not LKG) assume the entire cost of any necessary servicing, repair or correction.
LIMITATION OF LIABILITY
Neither LKG, its parent, nor its affiliated or related entities or its content providers are responsible or liable to any person or entity whatsoever for any direct or indirect loss, damage (whether actual, consequential, punitive, special or otherwise), injury, claim, liability or other cause of any kind or character whatsoever based upon or resulting from any information or opinions provided on the LKG site or from the use of, or the inability to use LKG materials. You specifically agree that LKG is not liable for any defamatory, offensive, or illegal conduct of any user. If you are dissatisfied with the LKG site or any materials on the site, or with any of LKG’s terms and conditions of use, your sole and exclusive remedy is to discontinue using the LKG site.
TERMINATION
These terms and conditions of use constitute an agreement that is effective until terminated by LKG at any time without notice. LKG may terminate your right to use this site immediately, without notice to you if, in the sole discretion of LKG, you fail to comply with any of these terms and conditions of use. In the event of termination, you are no longer authorized to access the bulletin boards, chat rooms, and other benefits of this site; and the restrictions imposed on you with respect to material copied or downloaded, the disclaimers and limitations of liabilities set forth in these terms and conditions of use, shall survive the termination of this agreement. These terms and conditions of use constitute the entire agreement between you and LKG related to this site.
GOVERNING LAW
This agreement is governed by and shall be construed in accordance with the laws of the Province of Ontario without giving effect to any principles of conflicts of law. You agree to bring any claims against LKG exclusively in the courts of Ontario. If any provision of these terms of use proves unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this agreement and will not affect the validity and enforceability of any remaining provisions.
NO SOLICITATION
No part of the site should be taken to constitute an offer or solicitation to buy or sell products or services outside Canada. Products or services mentioned on the site are only available for sale to persons in Canada.
COMPLIANCE WITH LAWS
You agree that your use of the site shall not violate any applicable local, national or international law, including but not limited to any regulations having the force of law. Some jurisdictions may have restrictions on the use of the Internet by their residents. You agree not to impersonate another person in your use ofthe site or the sending of any e-mail to an address listed on the site.
VIRUSES
While every effort is made to ensure that all information provided at the site does not contain computer viruses, you should take reasonable and appropriate precautions to scan for computer viruses and should ensure that you have a complete and current backup of the applicable items of information contained on your computer system. You should pay specific attention to some of the newer viruses that have been written to automatically execute when an infected word processing document is loaded into certain word processing programs.
“OPERATIVE” TERMS OF PAYMENT
Orders must be accompanied by active Visa or Mastercard account information and complete shipping and contact information. Some institutional customers may obtain credit. Please call us to obtain a credit application or go to the contact us section of this website to email your request. Overdue accounts will be charged 1.5% per month
(18% per annum) on amounts past due.
COPYRIGHT
Copyright 2013 Louise Kool & Galt Limited. Not responsible for typographical errors. Please note: Photographs on this website are not intended to show proper use of equipment or materials. We will not be held responsible for misuse of products.
Contact:
Telephone: 416-293-0312
Toll FREE: 1-800-268-4011
Fax: 416-293-9543 or 1-800-482-7905
Customer Service Hours (EST):
Monday - Friday: 8:30am - 5:00pm
Email: service@louisekool.com
