Directional Words, Where is Puppy?
How secure is my online order?
Any information submitted through the web store is safe and secure. We use state-of-the-art security encryption methods to ensure the highest standards of security for our online customers.
What payment methods are accepted?
We accept Visa and MasterCard for online orders. We do not accept Visa Debit cards.
How do I know if you have received my order?
When your order has been completed, you will receive a confirmation e-mail that will be sent to the e-mail address that you entered in the "Registration” page before checkout.
Get our interactive order form here.
TermsCredit terms, extended on approved accounts, are NET 30 days. Overdue accounts will be charged 1.5% per month (18% per annum) on amounts past due. Personal orders must be prepaid with VISA, MASTERCARD or personal cheques for order total, including shipping and applicable taxes.
PLEASE NOTE that the COVID-19 crisis is impacting delivery times. Couriers and shippers are experiencing reduced capacity due to new hygiene procedures, increased volumes and/or emergency conditions. Your patience and understanding is greatly appreciated.
Is your school or centre limited as to when it can receive goods? When you place your order, in the comments area, please let us know if you cannot receive your order during regular business hours to avoid additional shipping charges. We will make every attempt to accommodate you, but we cannot guarantee that this will be possible.
Within Toronto, Durham, Peel and York, all orders will be charged 12% of the product total for freight. Orders to all other destinations will be billed at 15%. For orders less than $300, a $15 Shipping & Handling charge will be added to your invoice. All orders under $100 will be quoted freight and handling charges before shipping.
For orders over $3,000 please call our customer service department for a freight quote, which may be less than our advertised rate.
Freight carriers deliver only to the front or back door of your institution. If you require goods delivered to a classroom, or if your destination is difficult to access, such as on the second floor, please notify Customer Service at the time you place the order. There may be a small surcharge levied by the carrier, particularly if the shipment contains furniture or equipment. We will be glad to provide a quote for your approval.
All freight charges beyond Provincial forwarding points are the responsibility of the customer. Please call for a freight quote.
From time to time, we may ship an item directly from the manufacturer. Freight will be billed at the normal rate in this event.
When gas prices rise some carriers levee a “gas surcharge”. We reserve the right to add this cost to your invoice, but will only do so if it is absolutely necessary.
In the event that you receive a product that does not meet your needs, we are pleased to accept a return on ANY product from our current catalogue within 30 days of receipt. Just call our Customer Service Department to obtain a Return Authorization Number and mail the item back to us. In some cases, for example items ordered in error, you will be responsible for a restocking fee.